Returns

1Changed your mind

You may cancel your order and return a product within 7 days of receiving it, as allowed by the Electronic Communications and Transactions Act, as long as:

• the product is unused and in its original packaging, and
• the seal is unbroken: for Nasiol Kits, the vacuum-sealed bag must be intact and unopened; for Nasiol Industrial Retail Products, the factory seal on the bottle or box must be intact.

You pay the cost of returning the product to us. Once we receive it and check that it is sealed and unused, we refund you within 30 days.

2Opened or broken seal

We cannot accept returns of products where the vacuum-sealed bag has been opened or damaged, or where a bottle or box seal is broken, unless the product is faulty (see point 4). Once a seal is broken, we have no way of confirming the product has not been used, diluted or contaminated, so it cannot be resold or safely used by another customer.

3Damaged in transit or wrong item

Please check your parcel when it arrives. If a product is damaged, leaking or not what you ordered, email info@nasiol.co.za within 48 hours of delivery with your order number and photos of the parcel and product. We will replace it or refund you in full, including delivery costs.

4Faulty products

If a product is faulty, you may return it within 6 months of delivery, as allowed by the Consumer Protection Act. We will repair or replace it, or refund you, whichever you prefer. This does not cover problems caused by incorrect application, poor surface preparation, application outside the conditions on the technical data sheet, or normal wear.

5How to return a product

• Email info@nasiol.co.za with your order number, the product and the reason for the return (with photos where relevant).
• We confirm the return and send you the return address and instructions.
• Pack the product securely in its original packaging.
• Once we receive and check it, we confirm your refund or replacement by email.

6How refunds are paid

Refunds are paid back to the original payment method through PayFast. Depending on your bank, it can take a few business days to reflect after we process it.